問題文
A support org must ensure that certain work orders are resolved within a contractual time limit, with escalations if the limit approaches. Which combination tracks these time-based commitments on a work order?
選択肢
- Scheduling policies, which guarantee that the work finishes before the contractual deadline.
- Service report templates, which enforce the resolution time limit for scheduled jobs.
- Work types, which store the active contractual deadline for each job in hours.
- Entitlements with milestones, which track time-based SLA commitments on the work order.