問題文
A strategy designer has just framed a challenge for a municipal water utility. The finance director asks for the success metrics immediately. No solution has been designed and no behavior has changed yet. What is the most appropriate response?
選択肢
- Decline to discuss measurement until the solution has been built and released.
- Explain that performance data reflects the past, and instead connect the framing to the utility's stated goals and draft the metrics the future solution would move.
- Propose a satisfaction survey to be sent to all account holders at the end of the project and use its average score to define success.
- Agree to report the three metrics that the utility already publishes each quarter, and treat any movement in them as evidence of progress.