問題文
A strategy designer is asked to raise the altitude of the job statement "When I need to reset my password, I want a self-service option so I can get back to work." Which question moves the statement to a higher altitude?
選択肢
- Why does the person want to get back to work quickly, and what larger progress are they trying to make when that interruption happens?
- How many password resets does the support desk handle in a typical month?
- Which of the available self-service channels does the person prefer for the reset, and what device are they most likely to be holding at the time?
- What wording should the reset screen use so that people with low confidence in technology can complete the steps unaided?