問題文
A customer success lead wants to know which customers are actually using what they bought, so the team can step in before a low-usage customer leaves. Why does tracking adoption matter?
選択肢
- Because customers who are not using the product are more likely to leave, so early signs of low adoption let the team act before renewal is at risk.
- Because activity determines which rep owns the original opportunity.
- Because adoption data sets the price the customer pays at renewal automatically, and this is the case in every org regardless of how it is configured.
- Because tracking adoption deletes inactive customers from the database.