フリー問題

Salesforce Certified Agentforce Field Service and Operations Consultant のフリー問題 13 / 20 問目

問題文

An org wants to avoid sending its most senior specialists to simple jobs, reserving them for work that needs their expertise. Which service objective helps match the appropriate skill level?

選択肢

  1. Minimize Travel, which matches expertise to jobs by scoring drive time and skill of a senior.
  2. Skill Level, which scores candidates so the appropriate expertise is favored and over-qualification avoided.
  3. Match Skills, which reserves seniors for hard jobs and excludes them from any simple work orders.
  4. Count Rules, which cap seniors on simple jobs and then save their expertise for later.

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