フリー問題

問題文

For continuity, the org prefers the technician who handled the customer's last visit, but will accept another if needed. Which service objective expresses this preference?

選択肢

1. Required Resources, which excludes everyone except the last technician who visited active customer sites.
2. Count Rules, which prefer the existing previous resource and then cap how many times others are used.
3. Match Skills, which prefers the last technician who visited that customer before.
4. Preferred Resource, which scores the previously used or preferred resource higher without excluding others.