問題文
A business analyst has documented the current state of a claims process and wants to move the group toward an agreed future state. What should happen first?
選択肢
- The group agrees which parts of the current state are painful enough to change, so that the future state work can be limited to those areas and the rest left as it is.
- The people who do the work confirm that the current state description is accurate, because a future state built on a disputed present will be reopened later at the worst possible moment.
- The analyst drafts the future state so the group has something to react to, which is faster than waiting for them to invent a process.
- The sponsor approves the current state description, and the sponsor's sign-off is what gives that description its authority in the project.