フリー問題

問題文

An employee at a city office asks the service desk to create a shared mailbox for a new project team. No service is degraded and no user is blocked. How should the desk classify the contact?

選択肢

1. The desk logs the contact in the emergency change queue because the user seeks immediate approval while the approved configuration reports no scheduled window.
2. The desk logs the contact in the request fulfillment queue because the user seeks routine provisioning while the approved configuration reports no active degradation.
3. The desk logs the contact in the incident response queue because the user seeks urgent restoration while the approved configuration reports no pending provisions.
4. The desk logs the contact in the problem control queue because the user seeks underlying cause while the approved configuration reports no repeat failure.