問題文
A municipal payment gateway fails about once a week and staff clear it by emptying a cache. The cause is not fixed yet, and the desk wants other agents to reuse the steps. Where should the steps be stored?
選択肢
- The steps belong in the incident ticket queue because they capture the closing summary that remains available until the weekly report corrects the configuration fault.
- The steps belong in the known error record because they capture the documented workaround that remains available until the permanent repair corrects the configuration fault.
- The steps belong in the service catalog entry because they capture the priced offering that remains available until the customer request corrects the configuration fault.
- The steps belong in the change schedule listing because they capture the approved window that remains available until the planned interruption corrects the configuration fault.