問題文
During an outage of a school library system the desk restores service by restarting a queue, and the cause is still unknown. A technician wants to keep the system down until the cause is proven. What is the correct sequence?
選択肢
- The team restores the service first and records the pending change because incident handling targets formal authorization while the later investigation owns the managed rollback.
- The team restores the service first and records the confirmed defect because incident handling targets complete analysis while the later investigation owns the temporary bypass.
- The team restores the service first and records the capacity shortfall because incident handling targets resource expansion while the later investigation owns the forecast update.
- The team restores the service first and records the unresolved cause because incident handling targets service restoration while the later investigation owns the permanent removal.