問題文
A quality team wants to review how representatives interact with Copilot and which suggestions they accept, in order to improve the knowledge base. Which setting supports this?
選択肢
- Knowledge analytics, because it already reports which suggestions representatives accepted from Copilot.
- Quality evaluation with an active evaluation plan, because it scores every Copilot response.
- The option to record transcripts of representative interactions with Copilot, including representative actions and feedback on AI suggestions.
- The Diagnose dashboard, because conversation diagnostics include every Copilot request.