問題文
A municipality is designing its voice self-service. Callers speak in three languages, use varied wording, sometimes enter reference numbers by keypad, and must reach a person when the agent cannot help. Which configuration set fits?
選択肢
- Classic orchestration with custom lexicons for the three languages, external speech grammars for the reference numbers, and a post-call action topic for the handover.
- Real-time translation with a default input language, because it covers the languages.
- Generative AI orchestration with multilingual configuration, DTMF support turned on, and fallback actions configured for the IVR agent.
- Real-time agents on digital messaging channels, because they handle all three languages.