問題文
A team must both let representatives send customers a link to an article and let an agent answer with the article's exact wording for regulated topics. Which option correctly identifies the two corresponding configurations?
選択肢
- The origins allow list for the customer-facing links, and article templates for the exact wording, since a template fixes the text an agent is allowed to reproduce.
- External search providers for the links, and data masking for the exact wording, because masking guarantees that the regulated text is reproduced without alteration.
- The support portal connection with a URL format for the links, and verbatim responses for knowledge articles for the exact wording.
- Categories for the links, and knowledge analytics for the exact wording, since categories give each article a stable address and analytics confirm what was actually sent.