問題文
A director asks for one page that answers: how are we doing overall, how are the AI agents doing, and why did this one conversation go wrong. What should the answer be?
選択肢
- The Omnichannel real-time analytics dashboard covers all three, because it shows what is happening now and can be drilled down to a single conversation.
- Data model customization can merge all three into one report, which is the documented approach for building a single supervisor page.
- Quality evaluation covers all three, because an evaluation reports on performance, on the AI agents involved, and on what went wrong in the interaction.
- No single page covers all three: the analytics dashboards cover overall performance, Agent insights covers the AI agents, and the Diagnose dashboard with conversation diagnostics covers the individual conversation.