フリー問題

問題文

An operations team must design when conversations close across live chat, persistent chat, and voice. Which understanding is required?

選択肢

1. Conversations close only when a representative closes them, so the design is entirely a matter of training the team on when to press the button.
2. All channels use the same default closure times regardless of status reason, so one policy statement covers every channel and the team only has to decide a single number.
3. Automatic closure uses default times that differ by channel and status reason, a workstream setting for auto-close after inactivity applies to persistent chat, SMS, social, and Teams, and the scheduler recalculates the time when actions occur.
4. The workstream's auto-close after inactivity setting applies to all channels and overrides the scheduler's default times, so configuring it once is enough.