フリー問題

Transforming Contact Center Experiences with AI in Dynamics 365 (AB-250) のフリー問題 2 / 20 問目

問題文

A company must decide the deployment before it commits. Its requirements are AI-generated case summaries, historical analytics dashboards, and keeping cases in the existing Customer Service app. Which conclusion follows?

選択肢

  1. None of the requirements can be met, because case summarization and the historical analytics dashboards have both been retired from the product.
  2. The embedded deployment fails two of the three requirements, since case summarization is not available there and the analytics and insights guidance applies to Customer Service and the standalone deployment only.
  3. All three requirements are met by the embedded deployment once the Copilot features are enabled in the environment and the analytics families are switched on, since enabling a feature is what makes it available regardless of how the product was deployed.
  4. All three are met by the standalone deployment while continuing to use the existing Customer Service app for cases, because the two run side by side against the same data.

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