問題文
A client proposes "everyone is happy with the new tool" as the success metric for the engagement. What is the most appropriate consultant response?
選択肢
- Replace it with the number of messages sent per day, which is easy to pull from the platform and gives the steering group a single number to watch each month.
- Defer the metrics discussion until after go-live, when the teams will have real usage to look at and can pick whichever measures matter most to them.
- Accept the metric because satisfaction is what ultimately matters to the business, and plan to run a company-wide survey at the end of the project so the result can be reported to the steering group as the outcome of the engagement.
- Propose metrics that can be observed, with a baseline taken before the change and an agreed way and cadence for measuring them afterwards.