問題文
Members say they "do not know where to post" and default to email, which analytics reflect as low channel activity. What intervention most directly addresses the observed barrier?
選択肢
- Force everyone to stop using email with no guidance on where to post instead, so that the volume of Slack messages rises quickly whatever the confusion.
- Assume members dislike Slack and reduce the number of channels to almost none; a smaller set of places to post is the surest way to make the tool feel manageable again for the people who feel overwhelmed by it.
- Introduce a clear channel structure and naming convention and guide people to the right channels, since the barrier the data and feedback point to is findability, not a lack of features.
- Add many more channels so there is always one for every topic, because increasing the total number of channels is what makes the right channel easier to find and members will naturally stop using email once the channel count is high enough across the company.