フリー問題

問題文

Agents working in a console must be able to search the knowledge base while a case is open and attach the article they used to that case. What should the administrator do?

選択肢

1. Add the knowledge component to the case record page or the console so that agents can search and attach articles in context.
2. Enable a data category group for cases.
3. Ask agents to open the knowledge tab separately and paste the article link into the case description.
4. Create a lookup field from Case to the article object.