問題文
Reps at a consulting firm exchange many emails with prospects from Outlook, but those emails never appear against the related opportunity, so managers cannot see the exchange. Why would the firm connect its email to Salesforce?
選択肢
- So that the price book updates itself each time a customer sends an email.
- So that emails sent and received can be logged against the related contact and opportunity, making the exchange visible to the team on the record.
- So that any customer's inbox is stored inside Salesforce and the rep no longer needs an email account.
- So that Salesforce automatically replies to every customer email on the rep's behalf without the rep reading it, and this is the truth in every workspace regardless of how it is run.