問題文
Four thousand field technicians will use a license that includes Accounts and Contacts but not the Case object. They must log the work performed at a customer site, and the 200 sales users who hold full CRM licenses must be able to report on that work alongside the account. What should the architect do?
選択肢
- Log the work on the Case object and create a sharing rule that grants the technicians read and write access to the cases they are assigned to, since a sharing rule can extend access beyond what the license itself defines.
- Buy full CRM licenses for all four thousand technicians so that no modeling compromise is needed, and let them log the work they perform as ordinary cases.
- Model the work log as a custom object related to the account, so the technicians stay within their license while the full CRM users can report on the log and the account together.
- Store the work performed in a long text field on the contact record, and have sales users read that text when they need the history, which keeps the technicians well inside their own license.