問題文
A mapped process shows that a discount request passes from a sales representative to a regional manager, then to finance, then back to the representative. What is the most useful thing to add at each of those three transfers?
選択肢
- The criteria each approver applies, because a request that is rejected has to go back to the representative and the criteria determine whether the loop happens at all on any request that comes through the desk.
- How long the request typically waits before the next person picks it up, because the waiting is where the elapsed time in the process actually goes.
- The system in which each step is performed, and the transfer between two systems where a request is most likely to be delayed or lost altogether on its way.
- The name of the person who currently performs each step, so that the analyst knows who to approach and the stakeholders can see what has been captured of their part.