問題文
A business analyst is about to map the order fulfillment process at a furniture retailer. Several people give different accounts of where the process starts. What is the most reliable way to fix the boundaries of the map?
選択肢
- Use the boundaries of the department that owns the process, whose owner is accountable for everything that happens inside those boundaries.
- Start from the first screen the user opens in the system and finish at the last screen they close, because the system interaction is the part the project can change.
- Agree the event that triggers the process and the result that ends it, then map only what lies between those two points.
- Map what the stakeholders mention and then remove the steps that turn out to belong to a different process, because capturing too much at first is safer than missing a step.