問題文
An organization has replaced its ticket tool, rewritten its process documents and bought a pipeline product, yet the teams still hand work over the wall and still blame each other when a deployment fails. Which element of CALMS has the organization skipped?
選択肢
- culture because the team needs the shared mindset that the process cannot supply in the organization
- measurement because the team needs the useful metrics that the process cannot supply in the organization
- sharing because the team needs the open discussions that the process cannot supply in the organization
- automation because the team needs the scripted tasks that the process cannot supply in the organization