問題文
Live text of conversations has to appear for agents on every call that a flow handles, and the same tenant also wants the sentiment of completed interactions. What has to be added to the flow, and what does the sentiment feature depend on?
選択肢
- Nothing has to be added because the 2 features are switched on in the hub alone, and the sentiment feature needs the live text switched on for those queues.
- One activity that starts the media stream goes on the main canvas behind the queueing activity, and the sentiment feature needs the live text switched on for those queues, so the 2 features share 1 activity.
- An activity that starts the media stream goes on the event canvas behind the event that reports the agent answered, or behind 1 of the 2 events for an outbound call, and sentiment scoring depends on the live text being on for those queues.
- The activity that records the call goes on the event canvas behind the event that reports the agent answered, and the sentiment feature needs the recordings kept for 180 days, so the 2 features share 1 activity.