Cisco コラボレーションクラウド カスタマーエクスペリエンス実装（CLCCE） 試験対策問題集

模擬試験モードの設定

上記は本サイトの模擬試験モードの設定値です。実際の試験の出題数・制限時間・合格基準は、各認定プログラムの公式サイトでご確認ください。

出題分野

• テレフォニーとコールルーティング（出題比率 33%）
• テナント構成とレポート（出題比率 27%）
• デジタルチャネル（出題比率 13%）
• 高度な機能と AI（出題比率 27%）

フリー問題

1. Agents will take contact center calls in the Microsoft Teams client, and the cus…
2. A carrier offers to hand calls to the tenant with the Opus codec and with SIP ea…
3. A bank has multiyear contracts with its incumbent on-premises PSTN carrier and w…
4. A retailer in Ontario bought its contact center PSTN service from Cisco as a bun…
5. A flow sends a contact to a preferred agent, that agent is signed in and availab…
6. An engineer plans the network for home workers who will answer calls in the brow…
7. An engineer sizes a tenant for 300 concurrent calls, counting the IVR legs and t…
8. A delegated administration design maps resource collections onto user profiles. …
9. An organization needs an administrator who carries no agent license and a superv…
10. A partner engineer and a member of the staff of the customer both hold a read-on…
11. A supervisor holds view access for the Supervisor Desktop and also view access f…
12. A recording schedule is built for an outdial queue and filtered to the Chicago s…
13. A tenant is stood up for short messages, and the runbook settles two things: whi…
14. An administrator of the customer organization holds the read-only role in Contro…
15. A standing reply is drafted under the plainer of two response types, and the len…
16. A flow developer passes custom X-Headers from a Local Gateway deployment into a …
17. A flow passes 2 extra variables to the questionnaire platform as prefills, and n…
18. Live text of conversations has to appear for agents on every call that a flow ha…
19. A flow has to read reporting data out of the tenant and use it to pick a route. …
20. A flow has to override the input language and the output voice that the studio h…