問題文
Agents will take contact center calls in the Microsoft Teams client, and the customer already runs a certificate based Local Gateway on a third-party session border controller. What does that integration provide, and what stays out of reach?
選択肢
- A registration based gateway is the one type that the trunk refuses, presence status travels from the client of the agent toward Agent Desktop alone, and a dial plan of short extensions is what the integration asks for.
- A direct SIP trunk sits between the Local Gateway and the Teams tenant, and it carries presence status between Agent Desktop and the client of the agent, and calls that Webex Calling PSTN delivers cannot reach a Teams endpoint on their own.
- A Webex Calling PSTN call reaches a Teams endpoint once a dial plan is in place, so the gateway is needed for presence status alone, and a dial plan of short extensions is what the integration asks for.
- A pair of tenants exchanges media without any trunk while the dial plans stay in step, and presence status remains inside Teams because Agent Desktop reads it from Control Hub instead.