問題文
An organization knows exactly which databases need to be upgraded before a version goes out of support, tracks the work on a burndown chart, and has documented an owner for every service. Each upgrade is still performed manually by the owning team. Which level of the Operations aspect does this describe?
選択肢
- Level 4, because a shared ownership model is documented.
- Level 2, where capabilities are centrally documented and tracked, but tracking does not indicate the level of support and upgrades are still manual.
- Level 1, because the work arrives as a sudden spike before a deadline.
- Level 3, because the organization has taken responsibility for understanding the broad needs of the whole company and has prioritized the upgrade work across teams, which is what central orchestration of capabilities means.