問題文
An associate wants to analyze patterns in a set of customer support conversations. The conversations include names, email addresses, and account references. Organizational policy restricts the handling of personal data. What is the most appropriate action?
選択肢
- Proceed with the conversations unchanged, since the analysis looks at patterns rather than at individuals.
- Proceed unchanged but add an instruction not to refer to any customer by name.
- Analyze only the conversations from customers who have given explicit consent for analysis.
- Strip the identifying fields first, keeping only the conversation content that the pattern analysis requires.