フリー問題

問題文

A support organization must choose between exact match and closest match. Which requirement points to exact match?

選択肢

1. A regulated product line where a conversation must wait in the queue rather than go to a representative who lacks the required skill and proficiency.
2. A workstream that uses a custom assignment method, because exact match is required for custom methods.
3. A queue where representatives should be rotated fairly regardless of skill.
4. A high-volume help desk where finding someone quickly matters more than an exact skill fit.