問題文
A director asks which analytics will be available for a newly opened WhatsApp channel. What should the answer consider?
選択肢
- WhatsApp is not covered by Omnichannel analytics because it is a third-party messaging channel, so a custom Power BI report against the conversation tables is required.
- Channel analytics are enabled automatically when the channel is provisioned, so the director will find the WhatsApp conversations in the reports as soon as the first customer writes in.
- Omnichannel historical and real-time analytics must be enabled separately, and the analytics and insights guidance applies to Customer Service and the standalone deployment only.
- Only the voice historical analytics needs to be enabled separately, because voice was added later; the messaging channels are included in the default reports that ship with the app.