問題文
A new tier-two team needs its own workspace: a specific anchor application when a conversation opens, a reduced set of productivity tools, only the voice and chat channels, and a work item list on one screen. Which configuration path builds this?
選択肢
- Build a custom model-driven app in the app designer, because experience profiles cannot control which channels a team handles and only a purpose-built app can combine the layout and the channel selection.
- Modify the out-of-the-box Customer Service workspace profile, because it already has the channels enabled and only the productivity tools and the anchor tab need adjusting.
- Assign a custom security role and a capacity profile to the team, because the role decides what appears on screen and the capacity profile decides which channels reach them.
- Create a custom session template that names the anchor tab, create a custom experience profile that links it, enable the required tools in its productivity pane, enable the channels in its channel providers section, enable its inbox, and assign the team.