問題文
An error occurs while the Sales Close Agent is engaging a customer. What retry behavior does the documentation describe?
選択肢
- The engagement is retried once per day for three weeks, matching the follow-up schedule, so that a transient problem resolves itself within the same window in which the agent would have been contacting the customer anyway.
- The record is closed as lost immediately to avoid consuming further AI credits on an interaction that has already failed once.
- The engagement is retried up to three times within the next hour using an exponential backoff strategy, then over the next three days, and is marked as a failure if it still fails.
- The engagement is escalated to a human seller immediately, because an error means the agent can no longer be sure what state the conversation is in and a person has to take over.