問題文
A feedback control was added to answers, but almost nobody uses it, and the few responses cannot be linked to specific answers. What should be corrected?
選択肢
- Make the feedback control mandatory before the answer can be dismissed, because a much larger sample will make the patterns visible even without linkage.
- Capture the identifier of the conversation alongside the rating, so a negative rating can be traced to the answer and the sources it used.
- Replace the control with a monthly survey, because surveys reach more users and get higher response rates than an inline control.
- Remove the control entirely, because feedback that cannot be linked to an answer has no value and the screen space is better used for something else.