フリー問題

問題文

Every tracked indicator is within target, yet the business reports growing dissatisfaction with the agent. What does this most likely mean?

選択肢

1. The indicators do not capture what users experience as failure, so user feedback must be analyzed alongside them rather than relying on indicators alone.
2. More indicators should be added until one of them turns red, because the problem must be measurable and the current set is simply too narrow.
3. The targets are set too high, so lowering them will bring the numbers and the perception back into line with each other.
4. The dissatisfaction is unfounded, because the measured indicators are objective while the business's impression is anecdotal.