問題文
A support team uses a message shortcut on a customer complaint so that an agent can record four required details before a ticket is created in the tracking system. Which surface should the app present immediately after the shortcut is invoked?
選択肢
- A modal opened with the trigger identifier, which presents the four details as inputs that the agent completes before a ticket is created.
- A channel message posted by the app, which presents the four details as buttons that the agent completes before a ticket is created.
- A link preview added to the message, which presents the four details as text that the agent completes before a ticket is created.
- An ephemeral reply sent to the user, which presents the four details as labels that the agent completes before a ticket is created.