フリー問題

問題文

A consultant is facilitating a discussion about how employees will get help after launch. What should the resulting support model define?

選択肢

1. Where people ask, who answers first, what gets escalated and to whom, and what employees can resolve themselves.
2. The exact wording of the answers to every question that employees might ask, prepared in advance by the consulting team and published as a fixed script that the first-line responders are expected to follow without deviation.
3. Only the name of the person who owns the platform, on the basis that employees will find their way to whoever is listed as responsible.
4. That all questions go directly to the platform vendor's support desk.