問題文
In the first week after launch, several employees report that they are "not getting any notifications." What should the first-line response check first?
選択肢
- Whether the employee's account has been deactivated, because an account that is switched off stops receiving anything the platform would normally send.
- The person's own notification preferences and whether the channel in question is muted, before treating it as a platform fault.
- The organization's identity provider configuration and the session duration policy, since notification delivery depends on the authenticated session plus any change to those settings by the security team could plausibly explain a report of this kind.
- Whether the retention policy has removed the messages, and a message that is no longer stored cannot appear in anyone's list of unread items.