問題文
A call center wants agents to follow a fixed sequence of questions when logging a complaint, with the answers stored on the case and the next question depending on the previous answer. Which tool should be used?
選択肢
- A validation rule for each question that blocks the save until the answer is present, so the agent works through the questions one save at a time.
- Dynamic Forms with field visibility rules on the case layout.
- A screen flow placed on the case record page or launched from an action, which collects the answers step by step.
- A record-triggered flow that runs after the case is saved and evaluates the answers in order, presenting the next question to the agent as each answer arrives.