問題文
A software vendor wants customers to raise a support request from its site, see the list of their own open requests, and read the replies that agents write. What has to be configured for the external users?
選択肢
- Object permissions on the case object plus a mechanism that limits each user to their own cases, and a way of marking agent replies as visible to the customer.
- A dedicated site for each customer company, given that separate sites are what keep one customer's requests out of another's list.
- Only the object permissions on the case object, given that the platform automatically limits an external user to the cases raised at their login.
- An entitlement process with a service agreement on each case, which is what limits a customer to their own.