問題文
A telecommunications provider has 400 published knowledge articles. Only the subset intended for end customers should appear in the customer site; the rest are for internal agents. What determines whether an article appears in the site?
選択肢
- The channels the article is published to, together with the data categories and the reader's access to those categories.
- The presence of the article in the site's navigation menu, and the administrator adds a menu entry for each article which customers are allowed to read.
- The record type of the article, given that each record type is bound to exactly one audience, and assigning the customer record type makes those articles appear.
- The article's assigned topic only, since the topic that an article carries decides which audience is allowed to open it in the site.