問題文
A support organization wants a ready-made set of dashboards for case metrics without building everything from scratch. Which approach fits, and what does the setup step involve?
選択肢
- Install the dashboards as a managed package, because template apps are distributed only through AppExchange.
- Export the case reports to CSV and import them into a spreadsheet, such as Excel on a laptop, because CRM Analytics cannot read case data.
- Create a template-based app such as Service Analytics, whose configuration wizard builds the datasets and dashboards from the org's data.
- Write a single SAQL query that generates the dashboards, because template apps only create empty datasets.