問題文
A configurator must give an agent the ability to look up a participant's next appointment using existing declarative automation the team already maintains. Which action type fits best?
選択肢
- An Apex-based action, which requires a developer to write and maintain code even though a declarative flow already does the job, so the lookup stays under source control.
- A report-based action, because running a saved report is the way an agent performs a record lookup for a user who asks about a date.
- A flow-based action, which lets the agent invoke an existing declarative flow to perform the lookup without writing code.
- A dashboard-based action, and a dashboard component can be exposed to the agent as an action that looks up the records it needs on demand.