問題文
A support lead at a courier company remembers only that a customer's company name contains the word Nakamura, and does not know whether the information he needs sits on an account, a contact, or a case. Which feature should he use first?
選択肢
- Global search, which looks across multiple objects at once and groups the matches by object.
- The Recycle Bin, which lists everything recently touched in the org.
- A report built on the Accounts report type with a filter on the company name, run each time he needs to look someone up.
- A list view on the Accounts object filtered to company names that contain the word, saved and shared with the rest of the support team for future use.