問題文
Five hundred field technicians will record the work they do on installed equipment. Their license type does not reach the standard object that the office staff use to track customer issues, and the budget will not stretch to a license that does. Which alternative design meets the requirement?
選択肢
- Build a custom object for the work records that their license does reach, relate it to the equipment records, and let the office staff continue to work in the standard object that their own license reaches.
- Have the technicians send their notes by email to a shared mailbox and ask two administrators to type the contents into the standard object each evening so that all the data ends up in one place, with the mailbox kept as the record of what was sent.
- Move the office staff onto the same restricted license as the technicians so that everyone works in the same objects, and rebuild the parts of the standard object that the office staff still need as custom objects with their own automation and reports.
- Give the technicians a permission set that grants access to the standard object, which opens the object to them at the level the office staff already work at, and leaves the budget untouched.