問題文
A service team wants agents to see a customer's key account details, open cases, and recent orders together at a glance on the account page, with a few one-click actions such as opening a guided cancellation process. Which Omnistudio component is the best fit for presenting this summary and its actions?
選択肢
- An Integration Procedure, because it displays multiple related records in a single console tab without additional configuration, so no additional component or configuration is needed in this particular scenario.
- A FlexCard, because it is designed to display summarized data from one or more sources and to expose actions that launch other processes.
- An OmniScript, because it is the only component that can retrieve and show Salesforce data on a Lightning page, which is a page-level job.
- A Data Mapper, because it renders record data directly onto the account page, using its own record-level code.