問題文
A department head asks a business analyst to add a request directly to the backlog without going through the agreed intake. Which response best builds the analyst's standing as a trusted advisor?
選択肢
- Decline and refer the department head to the intake process, a route that is applied without any exception and is what keeps the backlog trustworthy for everyone involved.
- Explain what the intake gives the department head in return, capture the request now so it is not lost, and take it through the agreed route with them.
- Escalate the attempt to the project sponsor so that the sponsor can remind all department heads that requests must follow the agreed intake, which protects the analyst from being asked again.
- Add the request as asked, because keeping a good working relationship with the department head matters more than the process at this stage and the item can be reviewed later.