問題文
A regional insurance broker tells a business analyst: "Our strategy is to grow commercial lines. This year we are launching a broker portal, and renewals keep slipping because nobody knows which policies are due." Which part of that statement is the challenge the analyst should use when defining project scope?
選択肢
- The fact that the request mentions three different levels at once, which means the analyst should ask the sponsor to rewrite the request before analysis starts, so that only one level remains in it.
- Launching the broker portal, because that is the named initiative for this year, and an initiative already announced fixes what the project has to deliver.
- Renewals slip because the people who own them cannot see which policies are due, which is the obstacle the project has to remove.
- Growing commercial lines, the highest level statement in the request, and what everything the project delivers has to be traceable back to.