問題文
A retailer wants service agents to see a customer's storefront order history when handling a case. Which integration best delivers this with the least custom effort?
選択肢
- Do not show order history to agents to keep the integration simple, so the agent asks the shopper to read out what they bought and when, and then takes their word for it during the rest of the call while the case notes record whatever was said aloud.
- Give each agent direct database credentials to the commerce platform, so each agent queries the order tables in a database client while the case sits open in a separate window on the same screen and copies the figures across by eye as they talk.
- A hand-built nightly export of the full order table that agents open in a separate spreadsheet, so that instead of seeing order history inside the case, each agent must switch to an external file and search it manually during each customer interaction.
- The standard connector between the commerce platform and the service application, which maps the commerce customer to the service contact so agents can view order history without a bespoke build.