問題文
A contact center whose handling is done by a firm abroad had its first visit three weeks ago, and the second is set for next week. On that first visit the team saw one queue recording consent in a free-text box, and that queue is on the roll for the second visit. The lead is also settling how much of the second visit her team can run over a screen from its own office. Which pair of choices does the lead make?
選択肢
- the matter from the first visit goes into the fault items, and how much of the second visit may run over a screen is held under a cap
- the matter from the first visit goes into the watch items, and how much of the second visit may run over a screen is down to the crew
- the matter from the first visit goes into the fault items, and how much of the second visit may run over a screen is down to the crew
- the matter from the first visit goes into the watch items, and how much of the second visit may run over a screen is held under a cap